Depending on whether a service or location was clicked, the panel header shows one of the icons below and the name or description, if available

Location

Service

Display

Name Description

All watches have a name and a description is optional. If no description is configured, the watch name shows regardless of the status of this toggle. The option of Name or Description is remembered when you next login.

Sort

There are 3 options available for sorting: A - Z, Issues or Type. The selection is remembered when you next login.

A - Z

Watches are sorted by alphabetically by description

Issues

Sorting by issues puts the most recent amber and red watches at the top followed by green watches, which are sorted by description

Type

This sorts the list by watch type and then by description
Order for Services:

• Bearers
• Tunnels
• Classes
• VLAN
• MLE
• Performance tests
• Switches
• WAPs

Order for Locations:

• Bearers (non SD-WAN)
• Classes
• VLAN
• MLE
• SD-WAN (grouped under parent device)
• Bearers
• Tunnels
• Switches
• WAPs

Download a CSV list of all watches linked to the service or location with real-time information. The CSV file shows:

Watch Id

a unique identifier for each watch

Watch Name

defined by a Admin user or auto-generated at discovery

Location

this is the Highlight location of the watch and useful for service tiles

Description

optional field on a watch which displays instead of the watch name elsewhere in Highlight

Watch Type

show the type of watch or performance test, for example: ADSL, Tunnel, Precision

Product Type

optional field on a watch which displays instead of the watch type elsewhere in Highlight

Issue State

red/amber/green, this is the current state of the watch with green indicating no issue

Issue Type

stability/load/health for the most recent issue on the watch and empty for watches in a green state

Issue Duration (secs)

duration of the most recent amber or red issue in seconds and 0 for watches in a green state

In Maintenance

yes or no, watches in maintenance do not send alerts, change the colour of heat tiles nor decrement availability figures

Watch URL Link

following the URL opens the details page for the watch

Icons indicate watch type:

for bearers

for bearers with an interface marked as dormant

for classes, VLANs and MLEs

for SD-WAN tunnels

for performance tests

for switches

for Wireless Access Points (APs)

Duration:

Red and amber cards show a duration in minutes (m), hours (h) or days (d). This is the duration of the most recent issue on the watch.

Badges:

Watches with additional features show a badge in the lower part of the card. Click the badge to jump to that section of the watch details page.

Flow

Shown if the watch has either Flow or NBAR

Clarity

Shown if the watch has either Broadband Clarity or Cellular Clarity in a green state (no issues)

Performance

Shown if the watch has one or more performance tests and all are in a green state (no issues)

Clarity  Clarity

The Clarity badge changes to amber or red if either Broadband Clarity or Cellular Clarity have an issue

Performance  Performance

The Performance badge changes to amber or red if one or more tests on the watch have issues

For performance tests which are discovered via API,
the test name on the third party system is shown instead of the test type

If the watch is in maintenance, the maintenance icon is shown. On hover this shows "Watch in maintenance".

If one or more performance tests is in maintenance, a purple dot shows on the Performance badge.

Cards still show colour changes to amber and red when in maintenance but this does not impact the associated heat tile colour.

Watches in maintenance do not send alerts, change the colour of heat tiles nor decrement availability figures

Find out more about Hybrid WAN.