1. Main navigation

   Use the main area buttons and tabs to select your view

2. Network Explorer

   Select your location in the network

3. Location bar

   Displays the current folder/location and path; on the details page the name of the watch is also shown

4. Main content

   Shows the selected view - in this case the status of your network locations and services

5. User menu

   Change your password or log out; quick links to Highlight pages and Support, plus Domain and version information.

See your entire network as folders and locations

Watch the Network Explorer tree video

Folders

Can contain locations and subfolders

Use the triangle to expand/collapse a folder. Note: clicking on a folder or location opens the Status Heat Tiles page for that folder or location.

[n]

The number of devices if greater than 1 in or below this folder, for details see Reporting Inventory.

Grey indicates a folder with no activated devices. Note: there may be devices in Pending awaiting activation.

Locations

Contain individual monitoring tasks (watches)

Grey indicates a location with no activated devices. Note: there may be devices in Pending awaiting activation.

Functions

The following options are available:

Collapse

Collapse the tree

Expand

Expand the tree (only visible if the tree is collapsed)

Search

Find locations or folders, and devices by name or IP address
Watch the Search video

Reload

Refresh the tree (only appears on hover) which updates it for folders or locations that have been added, changed or removed

Collapse

Close all open folders (only appears on hover)

What's new

Click to see new features in place of the usual tree of folders and locations. A red background dot indicates new information is available. Once viewed, the red dot disappears until the next update.

Feedback

Opens an on screen simple message for passing information to the system provider

Favourites Use the star icon in the title bar to add folders or locations to your favourites. This pins them to the top of the Network Explorer tree. Find out more about Favourites.
Watch the Favourites video

Heat tiles show an instant overview of your network and services.

Heat tiles are more than a simple traffic light system. They have built in intelligence and work like a fuel gauge. Degraded service drives the colour change through amber to red. They represent the current status of each location or service and are a combination of many monitored elements summarised as three key metrics: Load, Stability and Health

Watch our videos: heat tiles and service tiles

Service tiles

Allow watches from any location in your network to be grouped into a single tile, custom-define thresholds to change tile colour based on the total number of issues

Location tiles

Every location within your network is shown as an individual tile. Indicators show the duration and state of an issue. Up chevrons show a continuing issue and down chevrons show an issue returning to a healthy state.

Read more about heat tiles or watch the heat tiles introductory video

Highlight's Grid View offers an alternative way to view your locations and folders by categorising services into Underlay, Overlay and LAN columns:

• scan across rows to see the status of different services at a location
• scan down columns to see, at a glance, if issues are occurring with particular services
• sort by service to find the most recent issues
• use Group by folder to see multiple locations represented as a single folder - useful for service providers to quickly check on the status of many customers

Find out more about grid view.

Alerts trigger immediate emails, webhooks or traps if there are problems with your network or services.

Located in the Status area, alerting will allow you to create alerts and define when, how, and to whom notifications are sent. Specify whether you want notifications outside business hours, who should be informed (mailing lists or multiple email addresses can be configured) and which folders/locations are to be included.

There is no limit to the number of alerts so create as many as you require

Read more about alerting or watch the alerting video

Alerting sensitivity

Also visible on the Alerting page is the sensitivity panel. This shows how quickly Highlight will change the colour of heat tiles and send alerts for stability, load and health issues.

Read more about sensitivity

The latest trend: Highlight Reporting Insights

Use Reporting Insights to:

• View reporting data graphically
• Compare to previous months
• Display the table for additional details

Read more about Reporting Insights

Highlight's powerful reporting engine generates fully customisable reports quickly

You may want a report that shows all issues and outages for the previous month, in your inbox on the first of the month; or a weekly list of circuits that are overloaded sorted by the most congested. Create your own reporting template to define only the data that interests you, in the format you want.

On demand

Pick the folder or location you are interested in and choose settings and filters for the report. Click for an immediate report

Save templates and schedule via email

Select Save & Schedule to remember your choices as a new template or to set up scheduled reports via email

Read more about reporting or watch the reporting video.